Please read http://support.omnovia.com/kb/17.

By default attendees may not talk or show their webcams as it would not be easy to manage for moderators. However, if you sign up for omNovia Web Conference Pro, you may click on an attendee name in the users list and grant them microphone or camera.

If you are using the omNovia Phone conference bridge integration, you may also un-mute them on the phone.

omNovia Web Conference and StageToWeb offer an extremely customizable environment in terms of look and feel as well as functionality. You may choose different skins in the Room Settings section of My Account (www.omnovia.com then My Account). You can also work with our specialists to create your own skin (to match your web site) for as low as $290.

Room Settings also allow you to change your room configurations and modules. For instance, if you don’t need the Movie Player module, you can simply uncheck it. The same section enables you to add your logo and / or sponsors’ logos into your room.

For even further customization you may contact omNovia Professional Services group.

omNovia Web Conference and StageToWeb use the common Flash Player to deliver their contents. Flash Players are already present on over 99% of computers (PC, Mac) worldwide. As such, your attendees do not need to install any software,  Java Applets or Activexes. This makes access to the room a breeze and reduces your support costs as many users might not have the rights to install any software on their computers. One more advantage of not having any software to install is the fact that there is no upgrade to go through either as all our enhancements happen on the server and do not require any software update. Accessing an omNovia room is as simple as accessing a web site.

Presenters who need to show live applications from their desktop (application and desktop sharing) will be asked to install a small Projector.

What if a computer does not have Flash Player? In that rare case, the omNovia Web Conference login page detects it and offers an easy install of the Flash Player.

omNovia Web Conference and StageToWeb offer a large number of features that can be added / removed based on your requirements. The full list of features is available at http://www.omnovia.com/features.html.

Yes. omNovia rooms are independent and you can have multiple rooms open.

Can you speak in both rooms at the same time?

Yes. The only activity that cannot be done simultaneously is sharing desktop.

omNovia Web Conference was originally built to meet the most demanding requirements in terms of reliability and security. omNovia uses a worldwide infrastructure with numerous redundant levels to ensure business continuity. In 2009, omNovia Web Conference had a total down-time of 6 hours and 23 minutes or 0.07% of the time.

A document describing the omNovia Infrastructure is available at:

http://www.omnovia.com/images/pdfs/omNovia%20Web%20Conference%20Infrastructure%20Overview.pdf

A document describing the security level of the omNovia Web Conference is available at:

http://www.omnovia.com/security-in-omnovia-web-conference.html 

omNovia has built a solid reputation in customer support. Technical support is available 24x7 via phone, live chat and support ticketing system at http://support.omnovia.com. Additionally, we can provide the omNovia Elite Support program for a fee that provides a technical project manager for your account and in-room technical support.

Yes, you can review our article regarding in-room support at: http://support.omnovia.com/kb/264.

Yes. omNovia Web Conference offers a multi-presenter interface in which more than one presenter can talk, show presentation slides and use other features simultaneously. This means that presenters do not need to wait their turn and can interact as if they were physically in the same room.

High quality and full-duplex audio can be used by as many people as you wish with no limitations other than bandwidth.

Yes. You may project any region or any application from any monitor. You may also project the entire monitor. Many of omNovia customers use it with up to 8 monitors.

Yes. omNovia offers a set of different APIs (Application Programming Interfaces). Most of which are very easy to implement. These APIs allow you to integrate login page into your own website (SSO API), integrate events creation / registration within your web site or even import reporting data into your own CRM system. A list of all available APIs can be found at http://www.omnovia.com/api.

omNovia Web Conference is a hosted solution. However, an enterprise on-site system (where we install all the servers and required components within your environment) is available at a high price. There are many advantages in using a hosted solution instead of owning the infrastructure.

For example, we add enhancements to the servers on a monthly basis (users do not need to upgrade anything however as changes happen on the servers only), which would be hard to keep up with if you have your own system. Also, we have advanced infrastructure worldwide with very high bandwidth and redundant servers and networks to ensure continuity in case of technical problems. The cost of owning a web conference system is far higher than using a hosted service.

We can also offer a hybrid solution where your account uses dedicated servers.

omNovia StageToWeb offers the most advanced web casting system by providing HD (High Definition) for live and recorded video in addition to a fully interactive environment. Online attendees become an extension of physical attendees and can even interact with each other via chat, voice, video, polls, etc.

Yes. You have full control over what attendees can see and do in the conference room. You can also choose to hide their last name.

omNovia Technologies unlike other major web conference providers is a company 100% focused on advancing the web and video conferencing technology and has set new standards in ease of use, reliability and richness of features over the last few years.

http://www.omnovia.com/why-omnovia.html describes the major advantages of omNovia.

http://www.omnovia.com/images/pdfs/omnovia-vs-adobe-connect.pdf describes advantages of omNovia over Adobe Connect.

http://www.omnovia.com/images/pdfs/omnovia-vs-webex.pdf describes advantages of omNovia over Webex.

http://www.omnovia.com/images/pdfs/omnovia-vs-mslive.pdf describes advantages of omNovia over MS Live Meeting.

While On24 offers an acceptable video streaming solution, omNovia goes beyond simple video streaming and creates a fully interactive environment between live and online audience. Advanced features such as Slide show support with all animations, White Board, integrated eLearning tools, Pools, Shared Folders, World Map, in-room Twitter updates in addition to HD quality video offer a superior experience unmatched by On24 or any other video streaming competitors.

http://www.omnovia.com/images/pdfs/omnovia-vs-gotomeeting.pdf describes  advantages of omNovia over Gotomeeting.

Yes. We offer a (about) 20% discount for yearly prepayments.

The omNovia Cobrowser module allows a unique web-site navigation facility.

The omNovia Cobrowser is based on a unique technology developped by omNovia engineers that allows Presenters to show web-sites to their viewers (with mouse-movements and exact page positioning) without going through any Image Servers. The omNovia Cobrowser now bundled with Secure Conference is firewall-friendly and features extremely fast web-site co-navigation.

omNovia offers Buffer Seats that allows you to have overages. More information is available on Buffer Seats at http://support.omnovia.com/kb/45

omNovia Web Conference is offered with a monthly subscription model as well as on a one-time event basis.

For your events, please go to http://www.stagetoweb.com/free-consultation.html for a free consultation.

With the subscription based model comes the notion of (virtual) rooms. You may have 1 or multiple rooms. Each room has a given capacity. Example: 200, 565, 2000. Capacity indicates the number of participants that can enter the room simultaneously. You may hold a meeting with a group of people in the morning and another one with a different group of people in the afternoon. Seats are not for specific users but can be used by anybody.

omNovia also offers Buffer Seats that allows you to have overages. More information is available on Buffer Seats at http://support.omnovia.com/kb/45

Three levels of service are available:

• omNovia Start: basic level features and service
• omNovia Pro : comprehensive features with the utmost level of reliability and customer service
• omNovia Enterprise: similar to omNovia Pro but with dedicated servers and higher level of technical support

 

Pricing information for Start is available at: http://www.omnovia.com/small-business-pricing.html

For Pro pricing please visit: http://www.omnovia.com/medium-sized-business-pricing.html

A table describing differences between Start and Pro is available at: http://www.omnovia.com/small-business.html

If you are an omNovia Pro customer and are a Super Admin, you may access the “Modify Subscriptions” section under Rooms Management in My Account (www.omnovia.com then click on My Account) and modify your room’s capacity.

No. E-mail notifications are sent to people assigned as “Billing Contact” in Manage Users and the emails do not contain the actual invoice. You would need to login to My Account > Billing to view a detailed invoice in PDF format.

If you are a Super Admin, you can access the Manage Users section of My Account (www.omnovia.com then click on My Account). In Manage Users you can add the new person and ensure that “Billing contact” is checked. If the person already has an account, you can update his/her account with “Billing Contact”.

Please read http://support.omnovia.com/kb/175.

Please read http://support.omnovia.com/kb/175.

We are not the payment processor, we use an industry leader for payment processing. The information we pass is encrypted using 256 bit SSL.

If you select the "store credit card information" check box, your credit card information will be encrypted using 256 bit SSL and then stored by our secure server.

Payments on omNovia are protected by Secure Socket Layer (SSL) encryption technology (256 bits). SSL encrypts all your credit card and personal information before they are sent over the Internet. Your information is authenticated and encrypted as transmited.